Skip to main content

Operating Out-of-State Professionals

This article outlines HelloHero's policy for providers operating out-of-state

Updated over 10 months ago

Operating Out of State Professionals

Policy

This policy establishes that licensed or credentialed professionals working with Enable My Child, dba HelloHero, must operate within the guidelines established by their state of residence and state(s) where services are being provided as it relates to licensure or credentialing in said states. In order to ensure the legitimacy of our providers, and services, and to ensure compliance with all applicable laws, regulations, contracts, and policies, HelloHero will require such professionals to receive manager approval and provide requisite documentation prior to operating from other United States than that which is their current listed state of residence or state of licensure. For the full policy, please reference the HR09 Operating Out-ou-State Professionals Policy in your Employee Handbook.

Procedures

  1. Practitioners (other than teachers)

    1. Professionals who are licensed or credentialed by states including but not limited to the following: Occupational Therapists, Physical Therapists, Speech and Language Pathologists, Licensed Specialists in School Psychology, Licensed Professional Counselors, Mental Health Providers, and Licensed Certified Social Workers and who are going to relocate or operate outside of their home state for more than 2 weeks must do the following:

      1. Check with the state licensing board in which they provide services to review their requirements for operating teletherapy.

        1. Obtain documentation which may be an email or screenshot that will need to be shared with HelloHero.

      2. Check with the state licensing board for the state in which they will be operating to review their requirements for operating teletherapy.

        1. Obtain documentation which may be an email or screenshot that will need to be shared with HelloHero.

      3. Submit a request for approval from [email protected] using the process below:

        1. Complete the SO01.1F Out of State Operation Form in Google Form (TBD) 30 days in advance whenever possible.

          1. Once the form is submitted it is sent to [email protected] and [email protected]. If they approve they check ‘Approve’.

          2. The Clinical approver then emails the provider, the Manager, and the Regional Managers to notify them of the provider, states, and dates applicable.

          3. HR downloads in PDF and uploads into Rippling in the Documents section

Violations of policy

  1. Employees who have not received authorization in writing from HelloHero management will not be permitted to provide services to HelloHero clients or customers when located outside of their pre-approved states. Failure to follow HelloHero policies and procedures may result in disciplinary action, up to and including termination of employment.

Definitions (if applicable)

Exceptions

Resources

  1. HR10F Operating Out of State Professionals

  2. Rippling Notification for Change of Address

  3. https://docs.google.com/document/d/1t-LfGsYxWeBnemkURkJlffMym6OerM8WEI0DlMf_s0I/edit

  4. HR07 Expense Reimbursement

Revision History

Policy created 15MAR2023

Created By: April Squillante

Responsible Office

Department: Human Resources

E-Mail: [email protected]

Related Articles
Rippling Setup Guide
Expense Reimbursement
Transition to ADP TotalSource
Did this answer your question?