Do not use this when you want to change a student’s entire schedule. Please use this guide.
You can only reschedule a session one time.
If a family has not responded to your attempts to reschedule, reschedule their session for a day/time that you are available and send them a text and email with the following: “I have rescheduled [child] for [new date and time], please let me know if that does not work for you”.
The family will either get in touch with you to tell you it doesn’t work, at which point you can work out a new day or time, or they will not attend the new session, and it can be considered a No Show.
Things to remember when scheduling:
Zoom takes time for the link to generate, and it’s best practice to try to schedule at least 1 hour before the start time of the session. If you schedule with any less time, the link may not work.
When scheduling assessments and sessions, you will now need to enter the time in the student’s time zone.
Please note - anything that requires video (sessions and assessments) should automatically be set to Zoom for Healthcare - do not change that setting.
Rescheduling Individual Sessions in HQ
Click this link for step-by-step instructions.